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Ocean Shipping Reform Act (OSRA) D&D Dispute Resolution

For questions or requests for fee mitigation, refund, or waiver contact Flexports Disputes Resolution Team, disputes@flexport.com, Tel: 415-231-5252.

When contacting the Dispute Resolution Team, please include the following information at a minimum. You can copy and paste these fields into your preferred email program. Additional details may be requested as the dispute resolution process progresses.

  • Client Name
  • Invoice Number
  • Invoice Date
  • Line Item: [This is the line item on the bill]
  • Detention Days Disputing: [# Days invoiced]
  • Demurrage Days Disputing: [# Days invoiced]
  • Dispute Amount: [Amount for all line items being disputed]
  • Reason for Dispute*

If you have general inquiries regarding disputes please email disputes@flexport.com, or call 415-231-5252.

Disputes will be reviewed and resolved within 30 calendar days of receipt. Disputes must be received within 30 days of invoice receipt by the billed party to be considered. In the event we are unable to resolve your dispute within 30 days we will work with the submitting party on an agreed upon date to complete the dispute by.

This disputes form complies with the Dispute Resolution requirements under 46 CFR 541.6(d). Disputes are not considered valid unless filed timely with the required minimum information.

FMC Tariff 025219-001, Rule No. 2-004: URL - https://members.dpiusa.com/members/tariffs/rules/show?rule_nbr=2-004++&tar_code=025219-001&view=all

*Disputes related to Demurrage and Detention (D&D) fees that allege an inability to retrieve or return equipment due to events outside the billed party's control, such as a terminal closure, labor action (lockout/strike), or a documented lack of available appointments (for specific container and time), must include contemporaneous, verifiable supporting documentation. This documentation, which must include a dated screenshot showing the failed retrieval attempt or the appointment attempt, must explicitly list the specific container number(s) or booking number(s) in question. Disputes lacking this essential, container-specific evidence will be deemed incomplete and will be rejected